I saw a TAI Jewelry piece at a boutique but can't find it on your website. How can I purchase that exact item?
We're here to help! Please email a photo of the product you're seeking to firstname.lastname@example.org with the subject line "Help find product." We'll do our best to assist you in locating it.
I can't find the TAI Jewelry piece I purchased last month on your website. Will it be restocked soon?
Items sometimes sell out, but we're here to help! Please email us a photo or the style number of the product to email@example.com. We'll inform you about its availability status. Additionally, we'd be happy to suggest similar styles currently on our site.
I'm uncertain if my order was processed. How can I verify?
After placing an order, a confirmation email detailing your purchased items should arrive. If it's not in your inbox, it might be in your Spam folder. Still can't find it?
Email us at firstname.lastname@example.org, and we'll gladly resend the confirmation.
How do I track the status of my order?
Once your order is processed and shipped, you'll receive a confirmation email containing your tracking number. You can then track your order's journey at www.USPS.com.
How long will it take to process my order?
Orders placed Mon-Fri are typically processed within 1-2 hours. For orders placed on weekends, please allow up to 24 hours.
Once your order is ready to be shipped, we'll send you an email with your tracking number, which you can use on usps.com to monitor its journey to you.
Can I remove items from my order after completing the checkout?
Once you've completed the checkout, items can't be removed online. If you need to make changes, please email us at email@example.com with the subject "REVISE ORDER: [Your Name – Order Confirmation Number]."
To ensure timely changes, contact us within 1-2 hours of receiving your order confirmation. After this time period, order modifications may not be possible.
Can I cancel my order?
We process orders quickly, usually within 1-2 hours on weekdays. On weekends, allow up to 24 hours. If you wish to cancel, please email us at firstname.lastname@example.org with the subject "CANCEL ORDER: [Your Name – Order Confirmation Number]" immediately.
The sooner you contact us, the better chance we have to accommodate your request.
I’m purchasing a TAI item as a gift. Do you provide gift wrapping?
While we don't offer gift wrapping, every TAI jewelry piece comes in a signature TAI pouch, perfect for gifting.
Do you charge sales tax?
Yes, sales tax is applied based on the sales tax rate of your state.
What payment methods do you accept?
We accept major credit cards, Paypal, ShopPay, and Klarna.
Please note that we do not accept checks, cash, COD, or money orders.
Do you offer free shipping?
Yes, we offer free shipping for orders over $100.
For orders under $100, a flat rate fee of $5 applies. International and expedited shipping costs vary based on the recipient's location.
Can I have my order delivered to a PO box?
No, we only deliver to residential or commercial addresses.
Returns and Exchanges:
I purchased a TAI product from another retailer and want to return it. Where should I send it?
Returns are only accepted for items purchased directly from our TAI online retail site.
If you've bought a TAI item from another boutique or online store, please contact them directly for their return policy. For returns from our official online store, refer to our RETURNS/REPAIRS page for guidance.